Frequently Asked Questions

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Expand/Contract Questions and Answers

Q:I have a contractor performing work on my property. Will the City pick up debris associated with his work?
A: No. Materials generated by a contractor are specifically excluded from collection by the Sanitation Division. This includes construction and demolition waste, roofing materials, trees and brush, landscaping materials or any other waste materials. You or your contractor will need to make other disposal arrangements.
Q:I'm remodeling my home. How can I dispose of construction and demolition waste?
A: The Sanitation Division has several 10-cubic-yard roll-off Dumpsters that can be rented to residents who have large amounts of debris to dispose of. More information
Q:How can I dispose of large items that don't fit into a cart?
A:
The Sanitation Division operates a bulky item pickup service that residents can use to dispose of furniture, appliances, televisions, tree limbs and other large items. There is a small fee that will be added to your next City utility bill. Contact us at least one day before your next trash collection day to schedule the service. Some restrictions apply. More information

The City also offers up to two free landfill coupons per year for eligible residents who are able to haul their items directly to the Harvey County Transfer Station. Each coupon is good for one free load. More information
Q:When is my trash collection day?
A:

Your collection day depends on the neighborhood you live in. Click here to see the route map. If you are in a multi-family complex, your pickup days were established with management when subscribing for the service.
Q:I put my garbage and recycling out on the right day. Why wasn’t it picked up?
A:
Did you put it out by 7 a.m.? Although it may seem as though the trucks arrive about the same time each week, there are not set schedules for the drivers, and routes do change.

If this was not the problem, and there was no note from the collector explaining why they couldn’t pick it up, please call the Sanitation Division, and we will do what we can to correct the problem. We cannot issue a credit to your bill for a missed collection.
Q:What should I do with excess trash?
A: Trash should be placed within the provided containers. Particular events such as holiday celebrations may generate excess waste. In these situations, excess trash may be bagged and set out alongside your cart, allowing at least 3 feet of clear space for automated loading.
Q:What can be done to reduce the amount of trash blowing in my neighborhood on collection day?
A: Newton City ordinance requires bagging of all household trash before putting it in the cart in order to reduce litter associated with the collection system. Residents are also reminded to flatten cans and plastic bottles before putting them in the recycle cart.
Q:What if my cart is damaged?
A: If a cart is damaged by our collectors or through normal wear and tear, it will be repaired or replaced at no cost to you. If it is damaged through neglect or misuse, repair or replacement will occur and the cost will be added to your next service bill. If your cart has been damaged and we have not taken care of repairs, give us a call.
Q:How do I get an additional cart?
A: Although the carts you have are generally large enough to accommodate the average household, we realize that some residents may need more space. Therefore we can issue up to two additional carts for an additional monthly fee. Give us a call if you are interested.
Q:What if my cart has been lost or stolen?
A: Check around your neighborhood first. If you haven’t found it, call the Sanitation Division so we can arrange for a replacement.
Q:I have difficulty getting my large cart to the curb. How can you help me?
A: If it is a physical challenge for you to get the large cart to the curb, we have some smaller trash carts available. Call us for more information at 284-6070.
Q:I’m moving across town. Should I take my containers to my new address?
A: No. The carts are assigned to your address. Leave them behind where we can access them when you move, and we will pick them up and prepare them for re-issue. We will deliver carts to your new address when you have your water turned on in your name. If you don’t receive them within a couple of days, give us a call to let us know. In some instances, there may already be carts at your new address so we will not deliver new ones.
Q:There was a note on my cart, and my trash was left behind. What does this mean?
A: Click here for an explanation.
Q:Can I put my name or address on my carts?
A: The containers issued to you remain City of Newton property and must not be painted or altered in any way. The City has the serial numbers of the carts assigned to your address on file. If you need to identify your carts, we suggest you use an adhesive label.

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Frequently Asked Questions

Q:I have a contractor performing work on my property. Will the City pick up debris associated with his work?

Q:I'm remodeling my home. How can I dispose of construction and demolition waste?

Q:How can I dispose of large items that don't fit into a cart?

Q:When is my trash collection day?

Q:I put my garbage and recycling out on the right day. Why wasn’t it picked up?

Q:What should I do with excess trash?

Q:What can be done to reduce the amount of trash blowing in my neighborhood on collection day?

Q:What if my cart is damaged?

Q:How do I get an additional cart?

Q:What if my cart has been lost or stolen?

Q:I have difficulty getting my large cart to the curb. How can you help me?

Q:I’m moving across town. Should I take my containers to my new address?

Q:There was a note on my cart, and my trash was left behind. What does this mean?

Q:Can I put my name or address on my carts?